The Short Version
- You can cancel a paid plan any time. You keep it until the end of the month you have paid for.
- Credits you have used are not refunded.
- If you ask within 7 days of your first payment on a paid plan, and you have not spent any credits since subscribing, we will refund that payment in full.
- To ask for a refund, email support@lifspel.com.
This policy is part of our Terms of Use. Lifspel is operated by Resource Forge LLC.
1. Cancelling a Paid Plan
Standard costs $12 a month, Chronicler $25 a month, and Saga $45 a month, and each renews automatically until you cancel. To cancel:
- Sign in and open Settings.
- Under Usage & Subscription, choose Manage Subscription. This opens Stripe's secure billing page.
- Cancel your subscription there.
After you cancel:
- No further payments are taken.
- You keep your plan until the end of the month you have paid for. Then your account moves to Free.
- Credits already in your balance stay there. From the next month you receive Free's 175 credits a month, and Free's carry-over limit of 175 monthly credits applies.
- Top-up credits you bought stay in your balance and do not expire.
- Your stories stay saved.
You can subscribe again at any time.
Deleting your account
Deleting your Lifspel account ends your subscription straight away, with no further charges. Credits left in the account are lost with it and are not refunded.
2. Refunds for Paid Plans
2.1 Your first payment
If you change your mind, we will refund your first payment on a paid plan in full when both of these are true:
- you ask within 7 days of that payment, and
- you have not spent any credits since you subscribed.
When we refund it, we also end the subscription and remove the plan credits it added, and your account returns to Free.
2.2 Renewals and used credits
Monthly renewal payments are not refunded, and credits you have used are never refunded. Cancelling stops the next payment; it does not refund the current one. Unused monthly credits are not refunded either—they stay in your balance as described above.
3. Refunds for Top-Ups
A top-up is 500 credits, paid once, at the same price per credit as your plan: $7.50 on Standard, $6.25 on Chronicler, $5.63 on Saga.
If you ask within 7 days of buying a top-up, and none of its credits have been spent, we will refund it and remove its 500 credits; otherwise top-ups are not refunded.
Because monthly credits are spent before top-up credits, a top-up's credits count as spent only once your monthly credits have run out.
4. When We Always Refund
We will refund a payment, whatever the rules above say, if:
- you were charged twice for the same thing, or
- you were charged after cancelling, when the charge should not have happened.
Nothing in this policy limits any right to a refund you have under the law where you live.
5. How to Ask for a Refund
Email support@lifspel.com from the email address on your Lifspel account. Tell us:
- what you want refunded (your first payment on a paid plan, or a top-up), and
- the date of the payment. The Stripe receipt we emailed you has it.
We will reply within 3 business days. An approved refund goes back to the card you paid with, through Stripe. Your bank may take 5 to 10 business days to show it.
6. Changes to This Policy
We may update this policy. The date at the top shows the current version. A change does not affect a refund you asked for before the change.
7. Questions
Questions about cancelling or refunds? Email support@lifspel.com, or contact us.